Return Policy

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Thanks for shopping at Climbing Gym Supply.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging with all original tags attached.

Your item needs to have the receipt or proof of purchase.

All life safety gear is FINAL SALE no returns or exchanges

For any returns to be processes an RMF must accompany the returned product(s)

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). Less a 20% re-stocking fee. 

You will receive the credit within 15 days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us through our contact page.